TSA Mission and Hours:

The TSA mission is to provide superior customer service, drive traffic, continually increase the membership base, and focus on member retention.
TSA in-studio work hours are approximately 25-30 hours, with other hours potentially assigned.

Training & Certifications:

Required training includes completing the HOTWORX Certification and repeating it annually.
The employee must maintain active CPR, AED, and First Aid certification at all times.
The role requires completing all assigned HOTWORX® University Online courses in the Trainer Sales Associate curriculum and repeating them annually or as assigned.
New HOTWORX® University Online courses must be completed as they become available, and certificates submitted to owners within 7 days.
The employee must subscribe to, read, and put into practice the HOTWORX® weekly blog, and encourage new members to subscribe.

Basic Duties & Responsibilities:

Arrive 15 minutes early before all scheduled work shifts, promotions, sales appointments, and training sessions.
Consistently maintain a professional appearance by adhering to the HOTWORX® Uniform Policy & Code of Conduct.
Strive for 5-star online ratings by maintaining supreme customer service and hospitality.
Follow general cleaning and maintenance checklists, including daily open/closing procedures.
Complete pending tasks per shift, Dynamix reach-out, and any additional POS tasks.
Sell memberships and achieve all membership sales goals.
Sell retail and achieve all individual retail sales goals each month.

Customer Relations and Training:

Ensure members understand how to use the Burn Off App.
Make every member feel special and keep them motivated.
Assist members during visits with greetings, answering questions, providing sauna/workout instructions, and offering retail suggestions.
Promote participation in the Burn Off Challenge and use of the HOTWORX® App.

HOTWORX Studios

Sales Associate - HOTWORX