TSA Mission and Hours:
- The TSA mission is to provide superior customer service, drive traffic, continually increase the membership base, and focus on member retention.
- TSA in-studio work hours are approximately 25-30 hours, with other hours potentially assigned.
Training & Certifications:
- Required training includes completing the HOTWORX Certification and repeating it annually.
- The employee must maintain active CPR, AED, and First Aid certification at all times.
- The role requires completing all assigned HOTWORX® University Online courses in the Trainer Sales Associate curriculum and repeating them annually or as assigned.
- New HOTWORX® University Online courses must be completed as they become available, and certificates submitted to owners within 7 days.
- The employee must subscribe to, read, and put into practice the HOTWORX® weekly blog, and encourage new members to subscribe.
Basic Duties & Responsibilities:
- Arrive 15 minutes early before all scheduled work shifts, promotions, sales appointments, and training sessions.
- Consistently maintain a professional appearance by adhering to the HOTWORX® Uniform Policy & Code of Conduct.
- Strive for 5-star online ratings by maintaining supreme customer service and hospitality.
- Follow general cleaning and maintenance checklists, including daily open/closing procedures.
- Complete pending tasks per shift, Dynamix reach-out, and any additional POS tasks.
- Sell memberships and achieve all membership sales goals.
- Sell retail and achieve all individual retail sales goals each month.
Customer Relations and Training:
- Ensure members understand how to use the Burn Off App.
- Make every member feel special and keep them motivated.
- Assist members during visits with greetings, answering questions, providing sauna/workout instructions, and offering retail suggestions.
- Promote participation in the Burn Off Challenge and use of the HOTWORX® App.
Marketing, Prospecting & Member Retention:
- Assist in social media engagement posts, promotions, and ad campaigns.
- Utilize all HOTWORX® marketing tools simultaneously and consistently.
- Post Warrior or highlight a member 2 times a month, scheduled on the calendar.
- Follow the social media checklist for daily posts, including scheduled weekend posts.
- Coordinate Business of the Month 3 months in advance.
- Create 50-100 gift bags for B2B weekly or biweekly.
- Locate 1 event per quarter for HOTWORX Moore to attend to get leads.
- Focus on Member Retention, including weekly check-in calls on all New Members.
- Make new and existing members feel special by leaving hand-signed notes.
- Coordinate corporate meetings for presentations by owners to get corporate accounts.
- Film and post authentic Member Spotlights (interviews or posts).
- In charge of promoting and engaging members in Monthly Challenge Cards and creating in-studio challenges.
- Owners can update/change tasks at any time to meet the needs of New and Existing Members.